Billing Policy

Use of Checkout Champ and all Checkout Champ products and services constitute the customer’s acceptance of the Checkout Champ End User License Agreement and this Billing Policy. All customers are required to comply with this Billing Policy. If you have entered into a signed agreement for your services, including an annual or fixed-term contract, please review that agreement for any terms that apply to your obligations in addition to this Billing Policy. If there is any conflict between the terms of your signed agreement and this Billing Policy, the terms of the signed agreement will govern. Unless otherwise agreed in writing, all accounts are established on a prepaid basis, and payment must be received by Checkout Champ before any billable product or service is activated. Customers must maintain a valid credit or debit card on file for recurring subscription fees and for any usage-based fees, including fax, voice broadcast, and email overage charges.

Subscription billing is based on the availability of products and services rather than actual usage. Some fees may be usage-based, such as fax, voice broadcast, and email overage charges. Disabled applications will continue to incur subscription fees, including in situations where access has been suspended due to breach of online terms or delinquent payment.

Customers are responsible for keeping all credit or debit card information and contact details up to date. Updates can be made at any time through the Customer Center by logging into the Checkout Champ application, selecting “Subscription,” and choosing the option to update billing information.

All recurring subscriptions are automatically invoiced and charged to the credit or debit card on file.

Payment receipts are available to customers upon request or through the Customer Center.

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.
Late Fee: All past due accounts may be assessed a late fee.
Delinquent Payments: In the event any payment is 10 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended, and data will be unavailable.
Deactivation: Once an account is delinquent 30 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 30 days post-cancellation; after 30 days, application data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.

Fees

Late Fee: Checkout Champ may assess a $30.00 late fee for any payment that is 15 days past due.
Chargebacks: If a customer initiates a chargeback, Checkout Champ may assess a $50.00 processing fee for each individual chargeback.
Returned Checks: Checkout Champ may assess a $50.00 processing fee on each returned check.
Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Checkout Champ Services

Services purchased from Checkout Champ must be used within the timeframe specified at the time of purchase. Service fees are nonrefundable. In the event of cancellation, Checkout Champ will not prorate any portion of unused Service fees and amounts due to Checkout Champ must be paid in full.

Third Party Products and Advertising Usage

In the event Checkout Champ collects fees for any third-party products and/or services, including but not limited to advertising usage, the fees are non-refundable.

Payment Methods

Checkout Champ accepts payments via credit/debit card. Checkout Champ currently accepts American Express, MasterCard, and VISA credit/debit cards.

Subscription Billing

Invoices are generated, and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Checkout Champ subscription. Customers must request to cancel their subscriptions per the terms defined in the Agreement. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Checkout Champ will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Cancellation Process

Creating a Cancellation request: You can log directly into your Checkout Champ account, and in your user account you can submit a cancellation. Customers are encouraged to keep records of all communications regarding cancellation. Simply canceling the credit/debit card associated with a Checkout Champ account does not cancel the account. Checkout Champ will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you cancel your account in your user profile per the terms of the contract if you wish to initiate cancellation of your Checkout Champ account.

Finalizing the Cancellation

You should always verify that your account has been cancelled and this is the sole responsibility of the account owner. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the “Subscription Billing” paragraph above and you will be billed for any usage of the system up to the point of account closure. Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for third party fees, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service. Once your account is cancelled, your data will be purged from the system and your database will be removed.

Billing Disputes

Each Checkout Champ customer agrees to provide Checkout Champ 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Checkout Champ receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Checkout Champ has been given a chance to resolve the issue, Checkout Champ has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Checkout Champ, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Checkout Champ retains the right to collect on any Services or fees that are due. Checkout Champ may submit any disputed amounts to a collection agency. Once a chargeback has been received, Checkout Champ has the right to suspend the account until the matter is resolved.

Refunds

Subscription and Service fees are non-refundable and will not be prorated at any time.