Customer Service Management
Nurture Customer Relationships At Any Size And Scale
Whether you're a year 1 startup or a multi-million dollar brand, anticipating customer needs and providing them with a seamless experience is top priority.
Research suggests that 1 in 3 customers stop interacting with a brand after one bad experience IF not resolved.
Anecdotally, we find customers who experience a problem AND receive excellent proactive service to resolve the problem tend to have the longest stick rates and highest LTVs.
Customer service is not just about fixing problems though… Service begins the moment a new person lands on your store website - and providing a great experience before they purchase is what sets their expectations and desire to buy from you again.
Since customer service management is integral to your business' success, having an eCommerce tool that can integrate shoppers' preferences and provide the swiftest, most seamless and easiest experience for them is a must.
Checkout Champ Can Help
Checkout Champ is designed to enhance your existing store, NOT replace it. So you can stay on Shopify, WooCommerce, BigCommerce, or Magento, and simply ‘bolt-on’ the features you want from Checkout Champ:
We’ve also made sure the setup process is as easy and pain-free as possible
Every Checkout Champ user is assigned a personal Client Success Representative who is your single point of contact for all your questions and will do everything it takes to get you up and running fast.
Level Up Today!
If you want to level up your ecomm store, book a demo call today.