Account Management Specialist
Job Description
When was the last time you had fun at work? It’s a great time to join the Konnektive team. Our Account Managers are paid a base salary, plus big commissions on accounts managed for the lifetime of the account. We want our people highly compensated.
We are in search of a level-II technical support specialist/account manager to support our Cloud Based E-Commerce technology. Support specialists must have a working knowledge of current web application technologies. You must have a passion for solving complex problems and helping customers. You must have fun with and take pride in the work you do. Highly competitive base compensation, residual commission package, and benefits offered.
***Candidate must be local.
Account Managenment Representative Job Duties
Obtain a deep knowledge of the supported application including configuration options and available functionality.
Provide resolution for escalated problem tickets.
Works with clients, and account managers to evaluate and solve technical problems.
Evaluate existing application, and/or user needs to analyze, design, recommend, and implement system changes
Configure and support internal and/or external product options.
Test and troubleshoot new functionality added to the application (QA).
Recommend upgrades, patches, and new enhancement to application.
Maintain a log of completed work using an incident-tracking application.
Ability to skill transfer knowledge to Level I support.
Requirements
Professional customer service skills.
Strong written and oral communication skills.
Strong computer skills.
2+ years recent application troubleshooting experience.
Must be resourceful and able to take initiative in a dynamic environment.
Must be able to multi-task and prioritize work.
Ability to effectively and efficiently troubleshoot technical problems.
Basic knowledge of ecommerce, and server applications
Familiarity with utilizing log files to troubleshooting issues.
HTML, JS, CSS knowledge is a plus but not essential.
Ability and willingness to work in an environment providing 24x7x365 support
Essential Duties
Obtain a deep knowledge of the supported application including configuration, options and available functionality
Provide resolution for escalated problem tickets
Works with clients, and account managers to evaluate and solve technical problems
Evaluate existing application, and/or user needs to analyze, design, recommend, and implement system changes
Configure and support internal and/or external product options
Test and troubleshoot new functionality added to the application (QA)
Recommend upgrades, patches, and new enhancement to application
Maintain a log of completed work using an incident-tracking application
Ability to skill transfer knowledge to Level I support
Job Details
Schedule: Monday to Friday
Job Type: Full-time
Salary: $40,000.00 to $50,000.00 /year
Bonus Pay: Our Account Mangers over time can make in the low 6 figures with commissions on accounts managed.
Location: One Location
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
401(k) Matiching
Paid Time Off
Experience
Linux: 3 years (Required)
System Administration: 3 years (Required)
MySQL: 3 years (Required)
Requirements
Comprehensive knowledge of computer systems and networks
On call support availability 24/7 365 days a year
Local to the Alpharetta area
Ability operate accurately in high pressure situations
Capability to quickly diagnose and repair network issues
Ability to troubleshoot database operation problems
Ability to perform live database migrations
Capacity to understand and debug live web applications
Support patching and upgrading systems with zero downtime
Proven track record administering high availability secure environments