Account Management Specialist

Job Description

When was the last time you had fun at work? It’s a great time to join the Konnektive team. Our Account Managers are paid a base salary, plus big commissions on accounts managed for the lifetime of the account. We want our people highly compensated.

We are in search of a level-II technical support specialist/account manager to support our Cloud Based E-Commerce technology. Support specialists must have a working knowledge of current web application technologies. You must have a passion for solving complex problems and helping customers. You must have fun with and take pride in the work you do. Highly competitive base compensation, residual commission package, and benefits offered.

***Candidate must be local.

Account Managenment Representative Job Duties

Obtain a deep knowledge of the supported application including configuration options and available functionality.

Provide resolution for escalated problem tickets.

Works with clients, and account managers to evaluate and solve technical problems.

Evaluate existing application, and/or user needs to analyze, design, recommend, and implement system changes

Configure and support internal and/or external product options.

Test and troubleshoot new functionality added to the application (QA).

Recommend upgrades, patches, and new enhancement to application.

Maintain a log of completed work using an incident-tracking application.

Ability to skill transfer knowledge to Level I support.

Requirements

Professional customer service skills.

Strong written and oral communication skills.

Strong computer skills.

2+ years recent application troubleshooting experience.

Must be resourceful and able to take initiative in a dynamic environment.

Must be able to multi-task and prioritize work.

Ability to effectively and efficiently troubleshoot technical problems.

Basic knowledge of ecommerce, and server applications

Familiarity with utilizing log files to troubleshooting issues.

HTML, JS, CSS knowledge is a plus but not essential.

Ability and willingness to work in an environment providing 24x7x365 support

Essential Duties

Obtain a deep knowledge of the supported application including configuration, options and available functionality

Provide resolution for escalated problem tickets

Works with clients, and account managers to evaluate and solve technical problems

Evaluate existing application, and/or user needs to analyze, design, recommend, and implement system changes

Configure and support internal and/or external product options

Test and troubleshoot new functionality added to the application (QA)

Recommend upgrades, patches, and new enhancement to application

Maintain a log of completed work using an incident-tracking application

Ability to skill transfer knowledge to Level I support