Get 138% Higher Revenue & 3X Team’s Productivity with Re:Amaze
Customer experience is the single most important element of high-converting e-commerce businesses. In fact, the UX has an unbelievable 9,900% ROI.
• >1 second checkout load speed, so your e-commerce will be 10X faster than competitors, and you’ll maximize the chances of making a sale
• 3X conversions with our one-step checkout pages, which will help you capture more customers, and increase revenues
• 99.9% uptime, so you never miss a single sale and steal competitors’ customers while their e-commerce site is down
But another important aspect of user experience is the customer service.
That’s why Checkout Champ partnered with Re:amaze to provide the best possible experience and customer service on the planet.
…and our users loved it:
300% faster response time, so you can get to customers when they need you, and help them with making a sale
138% increase in revenue by showing customers that you care about them, which will maximize customer engagement and sales
49% higher customer appreciation which led to higher CLTV and repeat purchases
It’s also super-intuitive and you can set it up in less than 2 minutes.
3X Productivity By Keeping Everything In One Place
Reamze offers a shared inbox for your entire team to manage customer conversations from multiple channels such as:
• SMS/MMS
Having everything in one place is a reason why some Checkout Champ users have seen a massive decrease in response time – over 300%!
…which is massive for your conversions and profitability.
Never Get Caught in an Embarrassing Moment
Re:amaze shared inbox will let you know when a teammate is already helping a customer.
That way, you prevent double replies and embarrassing collisions, which will only make your e-commerce business look unprofessional.
Also, it will free up time for your customer service reps, so they can focus on multiple customers – increasing productivity and being able to respond to three customers instead of one by avoiding collisions.
Automate Your Channels
Use Re:amaze Workflows to respond to conversations from every channel automatically.
You can set the triggers, automation users, and create workflows that will fire up automatically. This is a huge time saver and productivity hack.
…and a key reason why our users have seen 40% less engagement from customer service reps.
In-Depth Reporting
Analyze customer service quality and performance with individualized channel reports.
Know what the areas to improve are, continue providing exceptional customer service, and win more customers with ease. Re:amaze gives you a complete overview of your customer service, so you know what to improve.
All of this has given users the opportunity to provide the best customers service which led to:
100% higher customer engagement by leveraging AI and chatbots, which led to better customer rating and higher profitability
300% faster response time, so you can get to customers when they need you, and help them with making a sale
30% higher team efficiency, helping you provide better support, and maximize the chances of customers making a purchase
Create an Unforgettable Experience With Live Chat
Re:amaze Chat can be customized to fit the needs of your brand and the needs of your customers. It will free up your reps and help you respond to customers faster.
Message Customers Automatically
Create automated messaging campaigns using rules and conditions called Cues to automate your customer service.
Cues can help you up-sell, cross-sell, promote special events, and prevent site abandonment.
Pre-Built & Custom Chatbots
Create advanced multi-step chatbots to guide customers to specific products, help qualify leads, and augment your sales process.
…and a key reason why our users have seen 40% less engagement from customer service reps.
• Hello bot. Detect short customer messages and have the Hello Bot ask for more information before escalating to your team.
• Order bot. Help customers find their latest order status without involving an agent. Works with Shopify, BigCommerce, and WooCommerce!
• FAQ bot. Allow the FAQ Bot to learn from Re:amaze FAQ content and help customers automatically when a matching question is asked.
Look & Sound Professional With AI
Craft professional website engagement messages with AI and increase customer awareness and reachability.
Re:amaze helps you create pop-ups anywhere and push them strategically for maximal impact.
Summarize With AI
AI summarization is one of the favorite features of our users.
It will help you take a long email thread of 20+ emails and summarize it into just a few paragraphs, so you can brief your team quickly, and maximize productivity.
…this has helped us boost team efficiency by over 30%.
Respond & Create a FAQ
Respond to customers professionally with AI-suggested responses.
It’s often difficult for your reps to not sound robotic or impersonal when replying to customers. Re:amaze identified this problem and decided to change it.
No more the same old auto-response that is impersonal and repetitive.
Plus, let AI handle the creation of your Frequently Asked Questions content too. Just fill in the blanks and get them done automatically – no stress needed.
This will help your customers know the answers to their questions, so they don’t distract your CS reps.
17.5% less time spent managing customer requests which helped our team to be more efficient and focus on the stuff that matters
30% lower customer tickets which minimized the most basic customer issues and allowed our team to focus on more severe problems
3X higher productivity by using AI and chatbots, which helped us cut down the response time and resolve customer issues quickly
Provide the Best Customer Service & Win More Customers
Re:amaze is one of the best customer service solutions on the planet. It’s super-easy to use, provides all the functionality you need, and helps you provide an exceptional customer experience.
This will go a long way toward improving customer satisfaction and retaining customers. All of which will massively increase your sales and profitability.
Our users love it and have seen astonishing results using it.
300% faster response time, so you can get to customers when they need you, and help them with making a sale
138% increase in revenue by showing customers that you care about them, which will maximize customer engagement and sales
49% higher customer appreciation which led to higher CLTV and repeat purchases
Ready to achieve the same (or even better) results?
Checkout Champ takes care of the whole e-commerce experience, while Re:amaze adds a cherry on top with its customer service.
If you’re looking to maximize the customer retention and increase sales, you need to use it now.
Looking to easily integrate Re:amaze or any other customer service platform to your ecom stores and funnels, without additional apps or expensive custom development?
Checkout Champ can help - click to Book a demo call